With Avaya Cloud Office Phone, you can manage your phone system directly from your preferred device and OS and take your business calls, voice messages, SMS texts, and faxes anywhere. Easily separate your business communications from your personal communications on the same device, and all without using any carrier minutes.
Click Download in the top right and wait for AvayaWorkplace.zip to download. Look for AvayaWorkplace.zip in your downloads folder or wherever you download files, double-click AvayaWorkplace.zip, open the folder and then open the Mac folder for Avaya Workplace. Drag the Avaya Workplace app into the applications folder in finder.
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You can also access the same capabilities on the Avaya Cloud Office app, which is our unified app that lets you access team messaging, phone calling, and video meetings all from a single place.
Detailed Description:
Key Features
- Make and receive VoIP calls over WiFi, even while traveling internationally, or over 3G/4G without using your carrier minutes.
- Send unlimited text messages to anyone in the US and Canada for free.
- Never drop another important call. Call handoffs allow you to switch from using a data network to a carrier network during a call.
- Visual Voicemail makes it easy to see who left you a message, forward messages, and tap to return calls based on your priorities.
- Bring your own device (BYOD) to work. Personal contacts are conveniently separated from your company directory.
- Single business identity - use your one business number for calling, texting, and faxing.
- Manage active calls efficiently with advanced call controls to transfer, record, flip, or park the call.
- Reply to calls with automated text-to-speech messages, or send callers to voicemail without interrupting the current call.
- Department text messaging sends one text to all department members. See the entire conversation thread on one screen.
- Host and attend online meetings from your Android, and easily collaborate with screen share, integrated chat, and file sharing from your desktop or cloud storage (Box and Dropbox).
- Hold unlimited conference calls. Start or join calls with one tap, and invite up to 1000 participants by email or text.
- Easily send a fax from your Android and attach a note, photos, or files from cloud storage (Box and Dropbox).
- Manage your phone system from the palm of your hands
- Update and manage your entire system of locations, departments, extensions, and direct numbers wherever you go.
- Enable BYOD for all employees, reducing TCO for devices while improving productivity.
- Safeguard confidential business information - easily add or remove users who have access to company data customer contacts.
Original release date: 2020-04-09
Requirements
- Requires an existing Avaya Cloud Office account. Some features are available only with select Avaya Cloud Office Office plans.
- Windows: 32/64-bit Windows 7 or later, 1 GHz (32-bit) or 2 GHz (64-bit) processor, Minimum of 4 GB of memory (8 GB recommended), 400 MB of hard drive space.
- Mac: Mac OS X 10.13 High Sierra or above, Intel processor, Minimum of 4 GB of memory (8 GB recommended), 400 MB of hard drive space.
- iOS: Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod Touch. Optimized for iPhone 5+ devices.
- Android: Requires Android 5.0 and up.
- On This Page
Overview
Avaya Workplace is a software application (softphone) that runs on your work computer and can augment your desktop phone or replace it completely. The software application is a great way to take your phone with you as you travel around campus or work from home (via Husky OnNet). If you choose to run the softphone client, it is recommended that you purchase a headset. Tested models can be found in the headset section below. Headsets must be purchased through your standard ordering channels.
Avaya Workplace can be used alongside your desktop phone, accepting/making calls from either. Or you could choose to turn in your desktop phone and only use the Workplace application.
As you use softphone, it is recommended that you use a wired data connected to your computer. Since Wi-Fi is a shared medium, you could experience degraded audio depending on proximity and number of other users sharing the Wi-Fi access point. Some types of network devices, such as firewalls, could impact usability of the Softphone service. Contact customer services for additional information.
Platforms
Avaya Workplace is available for Windows and macOS. Workplace is also available for iOS and Android (from their respective app stores), but these are use-at-your-own-risk (i.e. minimal support from UW-IT due to carrier and roaming inconsistencies).
System Requirements
The supported operating system are these are:
- macOS 10.11 or newer
- Windows 7 Enterprise, Ultimate, and Professional
- Windows 8/8.1 Enterprise and Pro
- Windows 10
Avaya Softphone Mac Download
Minimum hardware level for Windows workstations are:
- Dual Core or better;
- 2GB RAM (although more is recommended); and
- 1.5GB free hard disk space (3GB free hard disk space if .NET 4.0 is not already installed).
License Details
The Avaya Workplace grants faculty and staff at the University of Washington the right to use the software on University-owned computers and their personal computers only for educational or academic purposes. Once you have separated from the UW you must remove the software from your computer.
- No registration is required
- There is no charge for the software
- UW-IT maintains licensing with Avaya for use with the UW-IT Avaya phone system
Get Software
Download Avaya Workplace after agreeing to the Terms and Conditions.
Get Help
Technical Support
FAQ: Avaya Workplace
Web: https://itconnect.uw.edu/connect/phones/
Email: help@uw.edu
Phone: 206-221-5000; Monday – Friday 8:00 AM to 5:00 PM
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